I worked for the California state system, starting as a Correctional Officer and retiring as a Lieutenant in 2005. I now write for the PacoVilla blog which is concerned with what could broadly be called The Correctional System.
Inappropriate treatment, yes. Abuse, no. I wrote two people up over the years for it. I am sure it happens more than that, but people who are going to beat on prisoners tend to do it when nobody is looking.
It is escape proof.
Not while they are in custody, no. Once they are out of the slammer and off of parole, yes.
Who is "they?"
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If it is funded and administratively supported properly with properly trained agents who spend at least as much time in the field as they do in the office, it can be very effective. As it is currently operated in many jurisdicitons it is a farce.
Not really.
If he is scared to complain I don't see a lot of options. Either he complains, or you complain on his behalf (which, assuming he is right, will not insulate him from problems) or he puts up with it. Sometimes in the real world there are no good answers.
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