AtlSoapGuy
Atlanta, GA
Male, 52
I have worked in the dry cleaning industry for almost 30 years. I worked in my family's dry cleaning operation as a manager and owner. Currently, I write a blog for those in the dry cleaning industry, as well as work for a manufacturer of dry cleaning chemicals. Over the years I have spent in the dry cleaning industry, I estimate that I have been in over 2000 dry cleaners in the US.
Not usually. The drycleaning plant owner will most likely ask you for some other identifying information, such as address, phone number, picture id, description of the garments, etc. Most drycleaner owners would much rather have the garments picked up and paid for, as opposed to hanging on the conveyor unclaimed.
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I would recommend finding a dry cleaner that has the DLI Seal of Approval Award of Excellence. You should be able to find a list of these at www.dlionline.org.
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I would contact the manufacturer of the machine.
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That is usually a problem that cannot be corrected. A professional cleaner may be able to re-dye the garment for you, but this is almost a lost art and there are very few left in the industry with this skill.
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I would recommend taking the dress back to the cleaner that processed it and ask their opinion. They may have overlooked it the first time (unfortunately, this happens). They should redo the dress at not charge, provided you have not worn it since the last cleaning. If they feel they cannot remove the stain, I would recommend taking it to another cleaners.
Stain removal can be compared to an art in many ways. Often one cleaner may not have the experience, training or abilities that another may have. if possible, find a DLI Award of Excellence cleaners near you by checking the Drycleaners and Launderers Institute website.
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Depending on the severity of the shrinkage, your dry cleaner may be able to stretch the garment and treat it with a sizing/fabric finish to hold its size and regain some of it originial shape. This treatment is not permanent and will have to be done each time the garment is cleaned. If the shrinkage is severe, the problem will not be able to be corrected.
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Quite often, down garments are processed with a much better result by wet cleaning them. While dry cleaning can remove some odors and requires a bit more work to remove them, wetcleaning (if the garment can be wetcleaned), can give a much better result.
There are some odor eliminating products available to dry cleaners that can encapsulate and remove the odor very successfully in both dry cleaning and wet cleaning. Odorex by Streets, is one that I would recommend. Often, dry cleaners will use a "masking agent", to cover smells with a desirable fragrance., this can work well too, provided you like the new smell added. I prefer to go with the odor eliminators to remove the smell.
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